In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at https://consumer-redress.ec.europa.eu/index_en or the following alternative consumer dispute resolution entities:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel .: 213 847 484
Email: cniacc@unl.pt
For more information see the Consumer Portal at https://www.consumidor.gov.pt/